PLEASE READ BEFORE PLACING YOUR ORDER ONLINE:
BY PURCHASING THIS ITEM YOU AGREE WITH THE FOLLOWING TERMS AND CONDITIONS:
All our freestanding bathroom vanities are fully assembled at the factory, unless noted otherwise, with a large opening in the back for plumbing installation.
Due to the nature of natural stones, it's normal for stone countertops and sinks to have variation in color and texture, discolored spots, pores, veins or other birthmarks and imperfections. Therefore, these are NOT considered defective. To avoid any dirt or stain from getting into the stone, we highly recommend you to seal any stone surfaces before installation.
The digital images on our website are as accurate as possible. However, different monitors may cause colors to vary slightly. If any special requirements, contact us for details.
Unless noted otherwise, all of our freestanding bathroom vanities come with solid natural stone countertops with pre-drilled holes for faucet installation. Backsplashes are optional, however, due to high freight damage occurrences. We recommend either shopping at your local hardware store for matching stone, or consider using tile as an alternate backsplash. Individual personality of each stone top is further expressed by anomalies such as veining and coloration, as the nature of stone. No two pieces of stone tops are exactly the same. We recommend you to seal any stone surfaces before installation to avoid any dirt or stain from getting into the stone.
Backsplashes are optional they only ship with a vanity. They cannot be ship alone. There is no freight charges if ship together. In the event that the backsplash is received damaged or broken, it will not be replaced only refunded.
Each of our fine bathroom vanity is a one-of-a-kind masterpiece, detailed with a multi-step finishing process.With individual technique and interpretation, no two pieces are exactly the same. Actual color may vary slightly due to different computer monitor display settings.
By purchasing this item, you agree with the following shipping terms and conditions:
Residential Curbside Delivery within the contiguous United States.
Please email us with your Postal Code to anywhere else for shipping quote
Be sure to have your correct shipping address along with payment; otherwise, you will be responsible for any Change of Address Fee.
Small items would be shipped out via UPS Ground or USPS service, unless noted otherwise.
Any larger items would be shipped via LTL freight carrier to the 48 states. However, some rural areas, inaccessible roads or limited access for semi-truck (deep hill, gravel road, long driveway, narrow road, private road, etc.) may not be deliverable by our contracted carriers and therefore, items may not be shipped to those locations or else any additional shipping cost occurred will be billed to buyer. Please contact us for details before purchase if any of the conditions above apply to your location.
Extra shipping charges apply to NY (ZIPS 100-104 & 110-119)
For freight shipment (large items), a day-time phone number will also be required. We will contact you BEFORE we ship out your order to go over the order information and delivery instructions.
It usually takes 5-10 business days to process a shipment upon receipt of full payment, physical address and any other necessary information required.
All shipments are curbside delivery.
You may return an unused, un-installed, undamaged item with its original box and packaging in new condition within 10 days of delivery for a refund less our shipping costs from and to our warehouse (even if it was a free shipping promotion listing).
All returns MUST be authorized by us.
Please note that it usually takes us 2-4 business days to process returns after they arrive at our location. We will notify you via e-mail after the return is processed.
To provide a safer transit, all large and heavy items are boxed with protective Styrofoam and heavy duty cardboard edges. Top and bottom are also reinforced for extra safety measures. Shipments will also be shrink-wrapped, and they are always strapped down to pallets when shipped via LTL freight carrier for stability.
Even with all of the extra measures we take to ensure a safe and complete transit , nonetheless, damages or shortage may still occur. In case such an event should occur, in order for us to replace any item(s) free of charge or issue a credit, we ask you to inspect all the items, ask the driver to wait few minutes then open the top of the boxes cut open the four sides if you find any damage take photos and write refused for damage on the delivery receipt (driver's copy) keep a copy for your record and contact us immediately with photos. Failure to note shipping damage will result in our inability to offer an exchange, return or refund.
Delivery receipt is a binding contract. By signing the receipt without any notation of damage/shortage, the customer is stating that all items are in 100% good condition, inside and out, and agree to release all liabilities from us (the seller) and the freight carrier. Failure to note shipping damage will result in our inability to offer an exchange, return or refund.
All damages/shortages must be reported to us with supporting photos immediately, so that we can file a claim for your replacement.
Refusing delivery for any non-damage or non-defect reason, at our discretion, is subject to a 20% restocking fee and the shipping costs from and to our warehouse.
Any insurance claim without a damage note on the driver's delivery receipt will be declined by the freight carrier, and so no refund or replacement can be made.
We recommend having your plumbing fixtures installed by a licensed plumbing contractor. We will not be responsible for subsequent damages caused by water leaks under any circumstance and for any reason.